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Fashionable collections for your home

FAQ

 

How do I figure out my size? 

Inside each product note the following information is displayed 

- Sizes available (the same as those given on the label of the article of clothing)

 

How do I purchase a product?

Once you have selected the articles of clothing you wish to purchase, specifying size and colour chosen, you can view your complete order in the Shopping Bag. During the completion of the order, you will be asked by the handler of our payments for details to complete the transaction.

 

How can I be sure I have made the purchase correctly? 

Once you have completed payment you will receive an email confirmation with your order number, details of the individual items, the type of payment chosen and the procedure to be followed in case of returns.

 

Can I know the status of my order? 

You can track your order directly in the personal area: 

- In Process: The order is being prepared in our warehouse.

- Confirmed: The order has been fully processed by our logistics team and is ready to ship.

- Shipped: As soon as your order has left our warehouse, you will receive a confirmation email with the fiscal document what you have purchased and the shipping tracking id.

 

Can I change an order? 

In the event there are any mistakes in the shipping address given, we ask that you promptly contact our customer service department at the address info@zanottonives.com

 

When does shipping involve a cost?

Shipping costs and times vary depending on the shipping method you choose between those available and the destination.

 

How can I pay my order?

For information on the electronic payment methods accepted refer click here

 

How do I return an item? 

You can return items purchased within 15 days of delivery date.

 

How soon will I be refunded the amount of returned items? 

If the items are found to comply, we will send you an email with the confirmation of acceptance of the return and within 30 working days, you will receive a chargeback for the goods sold.

 

When can I exchange a purchased item?

In the event that a product you have ordered proves to be no longer available.

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