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Fashionable collections for your home

Purchasing Guide

Thank you for visiting www.zanottonives.com.

Once you have selected the articles of clothing you wish to purchase, specifying size and colour chosen, you can view your complete order in the Shopping Trolley. In the Shopping Trolley you will find:

  1. An overview of selected products: indications of size, colour, quantity. At this point you can still add, delete or edit the selected products.
  2. Shipping costs:indicating the amount of any shipping costs.
  3. Methods of Payment Accepted
    1. VISA,MASTERCARD, MAESTRO,AMERICAN EXPRESS, PAYPAL

During the completion of the order, you will be asked by the handler of our payments for details to complete the transaction.

Once you have completed payment you will receive an email confirmation with your order number, details of the individual items, the type of payment chosen and the procedure to be followed in case of returns.
The amount you spend will be charged only to your credit card upon shipment.

ORDER STATUS

You can track your order directly in the personal area:

  1. In Process: the order is being prepared in our warehouse.
  2. Confirmed: the order has been fully processed by our logistics team and is ready to ship.
  3. Shipped
    As soon as your order has left our warehouse, you will receive a confirmation email with the fiscal document what you have purchased and the shipping tracking id.

Upon delivery, we ask you to check that the number of parcels corresponds with what is written on the receipt, that they are not damaged or tampered with. Should there be any problems please tell us what happened at info@zanottonives.com.
If at the time of delivery, at the address indicated, there is no one to receive the order and sign the receipt, the courier will leave a notice to schedule a new delivery date. There are up to a maximum of three delivery attempts, after which the goods will return to the sender. In these circumstances the cost of the goods will be refunded while the cost of shipping remains the responsibility of the customer.

SHIPPING COSTS

ITALY EURO Zone 1 EURO Zone 2 EURO Zone 3 Rest of the WORLD
  Austria-Belgium
Denmark-Germany
Luxembourg-Netherlands
Poland-Slovenia
Czech Republic-Slovakia
France
Monaco
Great Britain
Spain
Switzerland-Estonia
Finland
Greece-Ireland
Latvia-Lithuania
Portugal-Sweden
 
€ 9,00 € 21,50 € 27,80 € 34,30 € 88

 

SHIPPING DELIVERY TIME

Worldwide shipment available. Delivery times are indicatively:
EU Countries: 10 working days (products are made to order)
Rest of the world: 12 working days (products are made to order)

For precise delivery time of your order please contact our customer service at the address info@zanottonives.com.

CHANGE ORDER

In the event there are any mistakes in the shipping address given, we ask that you promptly contact our customer service department at the address info@zanottonives.com.
In the event you are not satisfied, you can return any product purchased without having to specify the reason.

Returns and Refunds

Should you not be satisfied with the purchase

You can return items purchased within 15 days of delivery date.
How-to:

  1. Make sure that the articles of clothing are in the same condition in which you received them, with labels and tags attached.
  2. Send an email to customer service (info@zanottonives.com), indicating the order number and reference codes of the products you want to return.
  3. Upon receipt of the mail, we will notify you within 5 days on how to proceed with the return shipment.
  4. The garments you wish to return must be shipped within 10 working days in the same condition in which they were received, with the relative packaging and documents, in their original, intact packaging intact.

You will receive a chargeback of costs of each garment returned.

Shipping charges for returns are charged to the customer.

Should the goods be faulty

You can return items purchased within 15 days of delivery date.
How-to:

  1. Make sure that the articles of clothing are in the same condition in which you received them, with labels and tags attached.
  2. Send an email to customer service (info@zanottonives.com), indicating the order number and reference codes of the products you want to return.
  3. Upon receipt of the mail, we will notify you within 5 days on how to proceed with the return shipment.
  4. The garments you wish to return must be shipped within 10 working days in the same condition in which they were received, with the relative packaging and documents, in their original, intact packaging intact.

You can choose to receive a chargeback for the amount spent on defective articles of clothing or to receive replacement articles of clothing with a total cost equal to that of the garments returned.



The shipping and return costs will be borne entirely by Pastel Srl.

REFUND TIMES

Once we receive your return we will check the articles of clothing returned to determine that they are in the exact same condition in which they were shipped.
If they are found to comply, we will send you an email with the confirmation of acceptance of the return and within 30 working days, you will receive a chargeback for the goods sold.

Any shipping fees paid at the time of the order are not refundable.

SUBSTITUTION PURCHASES

In the event that a product you have ordered proves to be no longer available, we will promptly send you an email to notify you of the problem.

In this event you can choose whether to request

  1. refund of the order (in this case, given the inconvenience, we will refund any shipping costs)
  2. substitution no longer available with one of equal or greater value. If the value of the new items is higher, we will explain how to proceed with the payment of the difference

 

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